Money Back Guarantee – Product Satisfaction
Our Money Back Guarantee lasts 60 days. If 60 days have gone by since the date of purchase, we can no longer offer an exchange.
Wrong Item Received
To be eligible for a return on wrong item received, the item must be unused and in the same condition as the item was received. It must also be in the original packaging. Wrong item received can be returned within 7 days from the receipt of order.
Damaged Item Received
For damaged items, we will not require a return but proof of damaged items received is required. Customers shall contact our Customer Service Team to get a replacement. Refunds or Replacements for damaged items can be processed within 7 days from the receipt of the order.
Shipping charges for all returns must be paid and insured by the customer, except for unforeseen faulty service. Customers shall be responsible for any loss or damage to the unit during return shipment. We do not guarantee receipt of the returned item.
Refund for Items Returned
Refunds will be processed once the returned item is received in the warehouse based on the Return Tracking Number. Once refund is processed, the credit shall be applied to the credit card or original method of payment depending on their bank’s processing period.
Shipping and Tax Fees
Refunds do not include any shipping and tax fees shown on the packaging slip or invoice. Shipping and tax fees are non-refundable except for unforeseen faulty service.
Refund Request for Items or Order that has been Shipped
Customer has to wait for the item to arrive and process return before we process a refund. See Return Policy.
Cancellation requests can be done only when Shipment Details or Tracking Number is not yet assigned to the order. When your order is assigned with a Tracking Number, cancellation can no longer be made. Customers must wait for the package to arrive and follow our Return Policy.
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your Order Confirmation Email.
Our warehouse prepares and ships orders within 24-48 hours to give shipping couriers enough time to complete delivery within our promised time frame of up to 10 business days. Depending on your area and your selected shipping option, deliveries can be completed within 3 business days from order date.
|Approximate Delivery Time Frame
|up to 10 business days
|5 to 7 business days
|3 to 5 business days
Customer Notification of Shipment
You will receive another email notification once your order is prepared and shipped by the warehouse, which includes your tracking information, a link to track your order, and a summary of your order details. Once you receive your tracking number, you can track your order here: https://parcelsapp.com/en
Potential Shipment Interruptions
We courteously ask our customers to consider potential shipment interruptions when they arise. Orders may take longer to arrive due to variables outside of our control. With this, shipping costs are non-refundable, except for faulty-service reasons such as shipping delays caused by warehouse operations or inventory issues. We do not offer refunds due to non-faulty circumstances causing shipping delays such as weather conditions, peak periods, pandemic restrictions, scanning of parcels from sorting facilities, etc. All shipping fee refunds are subject to careful review and investigation.